RETURN POLICY

Thank you for shopping at Divof. We appreciate your business and want to ensure your satisfaction with every purchase. Please read our return policy carefully to understand your rights and responsibilities.

1. Returns Overview:

  • We accept returns within 14 days from the date of purchase.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
  • Returns are subject to inspection and approval.

2. Initiating a Return:

  • To initiate a return, please contact our customer service team at help@divof.com within 14 days of receiving your order.
  • Provide your order number, the item(s) you wish to return, and the reason for the return.

3. Return Authorization:

  • Once your return request is received, our customer service team will provide you with a Return Authorization (RA) number.
  • Clearly write the RA number on the outside of the package when returning the item.

4. Shipping Your Return:

  • You will be responsible for paying your shipping costs for returning your item. Shipping costs are non-refundable.
  • We recommend using a trackable shipping service or purchasing shipping insurance to ensure that we receive your returned item.

5. Inspection and Approval:

  • All returned items will be inspected to ensure they meet our return policy criteria.
  • If the item passes inspection, we will process the refund or exchange.
  • Refunds will be issued to the original payment method used during the purchase.

6. Refund Processing Time:

  • Please allow 5-7 business days for the processing of your return once it is received.
  • Refunds will be credited to your original method of payment.

7. Exchanges:

  • If you wish to exchange an item, please contact our customer service team. Exchanges are subject to product availability.
  • If the desired item is unavailable, we will issue a refund or provide an alternative solution.

8. Non-Returnable Items:

  • Certain items are non-returnable, including gift cards, downloadable software, and personalized/customized items.

9. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at help@divof.com.
  • Provide photos of the damaged or defective item, and we will assist you in resolving the issue.

10. Contact Information:

  • If you have any questions about our return policy, please contact us at help@divof.com.

Divof reserves the right to update or modify this return policy at any time without prior notice. It is your responsibility to review our return policy periodically for changes. By making a purchase on our website, you agree to the terms of our return policy.

Thank you for choosing Divof. We value your satisfaction and look forward to serving you again.

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