Payment:
- What payment methods do you accept? We accept payments by credit card and PayPal. We do not accept payments by phone or check.
Security:
- How secure is my personal information? We take the security of your personal information very seriously. All data provided during checkout is encrypted and stored securely in accordance with our Privacy Policy.
Shipping:
- When will my order arrive? Shipping times vary depending on your location and the item(s) ordered. We will provide an estimated delivery date during checkout and send you tracking information once your order has shipped.
Returns:
- What is your return policy? We offer a 14-day return policy for most items. If you are not satisfied with your purchase, please email us at help@divof.com to initiate a return. For more details, please refer to our Return Policy.
International Shipping:
- Do you ship internationally? Yes, we offer international shipping to most countries. Please note that shipping costs and delivery times may vary based on your location. Refer to our Shipping Policy for more information.
Order Tracking:
- How can I track my order? Once your order has shipped, we will provide you with a tracking number and a link to track your package. You can also check the status of your order by logging into your account on our website.
Bulk Orders:
- Do you offer discounts for bulk orders? Yes, we offer discounts for bulk orders.Please email help@divof.com for more information.
Cancellations:
- Can I cancel my order? You can cancel your order as long as it has not yet shipped. Please email us at help@divof.com as soon as possible if you need to cancel your order. For more details, please refer to our Order Cancellation Policy.
Damaged or Defective Items:
- What if I receive a damaged or defective item? If you receive a damaged or defective item, please email us at help@divof.com within 14 days of receiving your order. We will work with you to resolve the issue. For more details, please refer to our Return Policy.
Contact Us:
- How can I contact customer service? You can email us at help@divof.com with any questions or concerns. We will respond to your message as soon as possible.
Thank you for choosing Divof!